Support

One address for everything: support@aibetrix.uk. A human reads every email. We reply within one business day; urgent service issues are monitored and fixed around the clock.

Email support Read the FAQ first Live status page

Before you email

  • Answered in seconds: the FAQ covers billing, licences, setup, refunds, BetBloom and RugRadar.
  • Locked out? BetBloom and RugRadar both have a "Forgot password" link on the login page — resets arrive by email in a minute.
  • Bot licence problem? Include your BTX-… licence key and we can re-send or re-key it.

What to include

  • Which product (BetBloom, RugRadar, LeadGen Bot, Fitness Coach Bot, Labs).
  • Order reference or BTX-… licence key, or the email you paid with.
  • What happened, when, and any error message.

Response times

  • Urgent (service down, payment taken but no access): monitored around the clock, fixed as fast as possible.
  • Everything else: one business day, usually much faster.
  • Refunds: approved refunds are paid back within 14 days — see the refund policy.

Product support

We will never ask for your password, your full card number, or your seed phrase. If an email asks for those, it is not from us.

Questions about this policy? Email support@aibetrix.uk — we reply within one business day.